In case you have bought a web hosting package and you have certain enquiries with regards to a concrete function/feature, or in case you have come across some challenge and you need help, you should be able to get in touch with the respective support team. All hosting companies use a ticketing system no matter if they offer other ways of contacting them apart from it or not, because the easiest way to deal with an issue most often is to post a ticket. This type of communication makes the responses sent by both parties easy to track and permits the customer service team representatives to escalate the situation if, for instance, an admin must become involved. Most often, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which means that you’ll need to have at least two different accounts to contact the support team and to actually manage the hosting space. Constantly switching between different accounts can be a nuisance, not to mention the fact that it requires quite a lot of time for most web hosting companies to reply to ticket requests.
Integrated Ticketing System in Website Hosting
With a website hosting from us, you won’t ever have to leave your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can seamlessly access any support ticket whilst you’re browsing your files or configuring different account settings. The ticketing system is being monitored 24-7 by our support staff representatives and the ticket response time is maximum sixty minutes, but it seldom takes more than 20 minutes to receive support. In stark contrast with other hosting companies, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you want and ask for info in relation to any billing or technical problem. You can also see a variety of educative articles, which will help you resolve the most common problems yourself.