A live chat is one of the several ways of communication supplied by some web hosting companies as a part of their support services. Determined by the service provider, the chat is used for pre-sales, billing and/or technical support. This method of communication is quicker than a support ticket and it will make it much less likely to misunderstand or misspell a word compared to a call with an agent. Furthermore, if the trouble that you have needs some time to be reviewed and dealt with, you are able to do something else at the same time rather than just waiting, like you'd have to do when you call. You can also take advantage of a live chat assistance service without spending a dime as long as you have Internet access even when your web hosting provider is located in another country and they don't have a local phone number you can call.

Live Chat Support in Website Hosting

In addition to the telephone and ticket support, our company provides live chat support too. You're able to contact us every single day, which includes weekends and holidays, and we can give you more information about the website hosting that we supply in case you are not a customer yet, or about basic and billing questions when you already have an account. Although for solely tech issues you'll need to open a trouble ticket to the tech assistance team, because such issues need additional time to be taken care of, you may still contact us on our live chat for some technical information. For instance, we can assist you to set up an e-mail address in your email client or troubleshoot a variety of problems, saving you time and effort. Even if our telephone lines are already off for the day, you will be able to talk to a live person.