Tech Support Channels
A Sixty–Minute Response Guarantee
We offer a 60 min response guarantee for any support ticket or email that you send to our customer care staff. We will speedily respond to all the typical queries and forward the matter to our server admins if any additional assistance is required. If you order our Managed Services package, we’ll execute any of the included server management services at a time that has been agreed upon preliminary.
A First–Rate Client Care Service
We will be online for you 24x7x365 to respond to any queries that you may have about our Web Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated web hosting server. If you also need assistance handling server administration tasks, you can have a look at our Managed Services package, which includes data backup hard disk space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as software installation and troubleshooting services
An Easy–to–Navigate Help Area
Our Web Control Panel was installed by default for each dedicated server. Among its functionalities is a rather handy integrated knowledgebase that will guide you step by step on how to use it. Most of the how–to articles also video versions that show all the tasks that you can perform in a very illustrative manner. You can find the instructional articles and the video tutorials in the top right corner of each section of the Web Control Panel.