Support and Help Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Resolution Warranty

  • Our customer support Dept is online round–the–clock to handle every one of your help inquiries. Every ticket you send to us is going to be solved within no more than sixty minutes. If your situation requires assistance from an admin, we are going to forward the ticket to the person on duty and will notify you that the case will soon be resolved.

  • Top quality support service

  • Top–quality Client Help And Support Service

  • We’ll be on line for you around the clock to provide you with assistance and client support and also to assist you with any issue that you could run into when working with your virtual server. We can help you with all installed in advance software applications, such as your Operating System, server admin panel (with regards to the VPS type) and the Web Control Panel created solely by us.

  • Intuitive help center

  • An Educational Help Zone

  • Each section of the Web Control Panel that is included 100% free with your VPS offers an included knowledge base. You will see an array of in–depth how–to articles and reviews and a group of step by step video training materials that show all the normal website management responsibilities. You can use them by simply clicking the Help or Video buttons in the right part of each Control Panel section.