24/7 Customer Support in Website Hosting
We supply 24/7 billing, customer and tech support for all of our website hosting. Even if you aren't our customer yet and you have questions, we can help you in a timely manner and provide you with the necessary information, in order to give you the choice to make an informed decision when you buy your new website hosting account. We're available any time, including weekends and holidays, and we provide several options for communication to get in touch with us - phone, live chat, e-mails and support tickets. For your convenience, we have a couple of phone numbers all over the world, thus you're able to call the one which is closer to you. The max response time for the e-mail messages and the tickets is one hour. The actual response time is around 15-20 minutes, which means that you can forget about waiting for a few days to get assistance for some task or issue, regardless of its difficulty.
24/7 Customer Support in VPS Servers
Every VPS server plan that we offer features 24/7 customer and tech support, therefore in case you encounter any issue with the pre-installed software on the machine or you have any pre-sales or basic questions, you can contact us at any moment, even holidays and weekends. For your benefit, we offer different ways of communication - phone support with a couple of local numbers globally, live chat, email messages as well as a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech issues because it'll be much easier to track what is going on. The maximum warranted reply time for all e-mail messages and tickets is 1 hour, however it rarely takes that long to get assistance. In case you add the Managed Services upgrade that we supply, our admins will also support you with any kind of third-party software matters.