One-Hour Response Guarantee
Discover more about the 1-hour response time guarantee and exactly how you, as a customer, can benefit from it.
If you ever have any questions related to your web hosting package or you experience a problem with your sites, you’ll need to contact the respective web hosting company’s customer support team. It may not matter how promptly they’ll reply when you have an enquiry of a generic nature, but a problem like a messed up web application update, for example, may result in your site becoming damaged or unreachable on the web. And the longer you have to wait for the support team to lend a helping hand, the longer the website will be out of order. If you offer services or goods online, any outage will influence your site in a harmful way and you can lose existing or potential visitors. Lots of hosting providers, primarily resellers, reply to trouble tickets and e-mails within twenty four hours, but in the Internet age that is far too long, as clients will rarely return to a site that is not working correctly for extended time intervals.
One-Hour Response Guarantee in Website Hosting
With a website hosting from our company, you can just forget about waiting around for hours and hours on end, or even all day, to receive an answer to an e-mail or a client support ticket. Irrespective of when you touch base with us, we’ll help you out within one hour max with any technical and pre-sales queries you may have. The fact is, our real response time scarcely ever surpasses twenty to thirty minutes. As we are available to you 24-7, you’ll always receive assistance in a well-timed fashion and we know how vital that is in the digital era. Soon after you contact us, we will answer your inquiries. If you come across any technical difficulty, we will handle it on your behalf, or we will supply you with all the needed information in case there is something that you need to do on your end.